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Small Business Tune up: Front End Alignment
Map your customer journey to

Find Your Profit Points

How easy is it to do business with your company? When a prospect becomes a customer how smooth is the journey? Have you removed the friction from the buying process?  From onboarding, to upsells, repeat purchases and referrals - are you asking for additional business?

Customer accquision is expensive. New customers may equal new revenue. BUT the profit is in the upsells, repeat purchases and referrals.

A smooth customer journey means a satisfied customer. And it allows you to maximize Lifetime Customer Value (CLV or CLTV).

The customer Journey doesn't end with delivering the order. Continuing to provide support and resources throughout the journey ensures customers continue to derive value. Loyal customers are more likely to purchase more, be less price sensitive, refer and review.

Focusing on a positive customer experience, you can set the stage for long-term customer success and profitable growth.

Is your company struggling with:​

  • Profitability

  • Low customer retention/repeat purchases

  • High returns or refunds

  • Customer satisfaction issues or bad reviews

  • Low lifetime customer value

  • No/low customer loyalty

  • No systemized testimonial or referral programs

When was the last time you reviewed your customer journey?

   In this four week intensive workshop you will:

  • Map your customer journey

  • Identify the 'right' amount of information needed at onboarding

  • Identify missed steps – stop losing customers/customer interest

  • Identify inconsistencies – make more satisfied customers

  • Identify Profit Points – when to ask for cross sells & upsells, repurchases, referrals and testimonials

  • Identify areas for automation – increase sales &customer satisfaction w/o more staff

  • Develop your plan for increased revenue and profitability

Workshop starts Tuesday March 5

Four 60 minute group zoom calls 11 am EST Tuesdays recordings available 

Two 60 minute one-on -one calls for review and company specific & confidential recommendations

Email support for questions or concerns

 

BONUS: One-on-one Implementation Challenges call 60 days after workshop completion 

 

Investment $997

Registration deadline March 1

Registration limited to 6 maximize interaction

(add'l attendees from company are welcome/recommended on one-to one calls)

Guarantee If on participation and completion of workshop with a map of company's current front end, if we can't identify at least 2 profit points cost of workshop will be refunded.

Note: this is a pilot course - designed for maximum interaction between participants and instructor. Participants required to provide feedback and testimonials on goals achieved. Syllabus open to changes to better achieve goals listed above. 

need more information?

This workshop is NOT for you if:

 

  • ​You are a solopreneur

  • One person or one department handles all on-boarding, customer service, and fulfillment

  • Company is strictly an ecommerce store

  • Company is 100% nonrecurring revenue

  • You have recently walked thru the company's customer journey and are satisfied with it

  • You are more concerned with number of customers than profitability

Workshop leader:

Lauren Schlicht

Ms. Schlicht is a veteran of 5 tech startups later took a small business, expanded it into 3 states and sold them.

In the past 5 years, she has worked one-on-one with small businesses to help them solve the challenges they faced ramping up their revenues. She has started multi-participant workshops to help more small businesses successful.

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